Instructions for IT support

Instructions for IT support related to possibly adding DKIM records can be found below. The actual records and control information can be acquired from our support. The records are added to the domain's DNS data.

DKIM

With DKIM verification (DomainKeys Identified Mail) an email client can recognize the sender of an incoming email and block spam and other abuse (such as phishing). A event messaging could be regarded as spam without DKIM verification. 

DKIM record is set to customer's Eventilla account and therefore used only for customer's own deliveries.

Ask more about adding DKIM records from our support.

SPF-Record

SPF-record (Sender Policy Framework), SPF defines what servers are allowed to send domains email.

If a DKIM record is set for you, then our email delivery provider will also take care of the SPF.

OWN SUBDOMAIN

By default events in Eventilla will be published at the address https://ssl.eventilla.com/event/xyz123 or https://ssl.eventilla.com/name-of-the-event 

Your events can be published also under the subdomain of your own www-address, such as: events.yourdomain.com/name-of-the-event  where the word "events" can be any word you like for instance courses, training etc. and the /name-of-the-event is set when you create your event.

For your subdomain to work your domain name server administrator (IT) has to do the following DNS update:

subdomain.yourdomain.com IN CNAME piletti.eventilla.com

(where the subdomain is the word of you choice such as "events")

Please inform us when the update is done, so that we know to make the changes needed in our server side. If necessary, any help can also be asked from our support.